Listening Is the New ROI: 5 Questions with HundredX CEO Rob Pace

HundredX, which provides enterprise-level listening solutions, recently commissioned a study with YouGov that found 94 percent of business executives agree that listening to customer feedback is increasingly critical to the bottom line.

A full 500 business executives noted that despite 89 percent of business executives believing instant customer feedback is critical, just 73% leverage real-time customer feedback tools to drive business strategies, retention and content.

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